Privacy Policy
At Luisa Gama, safeguarding the privacy and security of our customers’ personal information is paramount. This Privacy Policy details how we collect, use, and protect your information.
1. Information We Collect
During your interaction with our website, including purchases, we may collect the following types of information:
- Personal information: Includes your name, email address, mailing address, phone number, and payment details.
- Non-personal information: Such as your IP address, browser type, operating system, and browsing behavior on our site.
2. How We Use Your Information
We utilize your personal information for the following purposes:
- Processing and fulfilling your orders, including order status updates and shipment notifications.
- Communicating with you about your account, products, services, and promotions.
- Personalizing your shopping experience based on your preferences.
- Enhancing our website, products, services, and marketing strategies.
- Adhering to legal requirements, enforcing our Terms and Conditions, and protecting our rights and your interests.
Non-personal information helps us analyze website traffic patterns to improve our site and tailor content for better customer service.
3. Security Measures
Your personal information’s security is paramount. We employ robust security measures, including Secure Socket Layer (SSL) encryption for all transactions. This encryption ensures your payment details are securely transmitted and inaccessible to unauthorized parties. Your information is stored on secure servers with restricted access limited to authorized personnel only. We do not sell, trade, or rent your personal information.
4. Third-Party Services
We may engage third-party service providers to assist with website operations, such as payment processing and email communications. These providers have limited access to your personal information and are contractually obligated to uphold strict confidentiality and security standards.
5. Privacy Policy Updates
This Privacy Policy may be updated periodically, with any changes posted on this page. Your continued use of our website signifies acceptance of these updates.
6. Contact Us
For questions or concerns about our Privacy Policy or your personal information, please contact us. Your satisfaction and trust are important to us.
7. Children’s Privacy
We comply with the Children’s Online Privacy Protection Act (COPPA) and do not knowingly collect personal information from children under 13. If such information is inadvertently collected, we promptly delete it upon discovery.
Parents and guardians are encouraged to monitor children’s online activities and educate them on internet safety. We’re committed to protecting young users’ privacy and supporting safe online practices.